What is Crown Hotel's cancellation policy?
Please be advised that our cancellation policy permits guests to cancel free of charge until 7 days before arrival. If cancellation occurs within 7 days of arrival, the total price of the reservation will be charged. We require 100% upfront payment at the time of reservation, and any refund will be processed according to the cancellation policy.
Does Crown Hotel have on-site parking?
No, Crown Hotel does not have on-site parking. However, paid parking is available nearby
at Union Street Car Park (postcode: OX4 1JP), just a 2-minute walk away. For more
information, please visit their website: https://www.oxford.gov.uk/directory-
record/91/union-street-car-park
What are the check-in and check-out times?
Check-in from 15:00 to 23:00
If you arrive late in the day, please pre-check in using the email sent through Goki to complete the pre-check-in form. The room door code will be sent to you upon check-in, allowing you to access the hotel and go straight to your room
Check-out until 10:00
What are the check-in options at Crown Hotel?
Crown Hotel offers a self-check-in service using Goki, smart devices integrated with our
reservation system. Guests can choose to unlock their room door using the Goki App (or
Web-based App) or a passkey provided at check-in.
We recommend that you pre-check in using the email sent through Goki to complete the
pre-check-in form. The room door code will be sent to you upon check-in, allowing you to go
straight to your room and avoid the check-in queue.
Early Check-in?
Our standard check-in time begins at 3pm to allow our housekeeping team ample time to
thoroughly clean and prepare your room after the previous guests. If you arrive early, we
are happy to hold your luggage for you and provide access to our facilities until your room is
ready. Your understanding is greatly appreciated, and we look forward to welcoming you.
Late Check-out?
Our check-out time is at 10am. Unfortunately, we do not offer late check-out as our
housekeeping team requires ample time to prepare rooms for incoming guests. However,
you are welcome to store your luggage with us after check-out. Thank you for your
understanding.
Can I request a cot bed for an infant?
Children of all ages are welcome at our hotel, and we are happy to provide a cot bed for
infants upon request. Please note that the availability of cot beds may vary. Feel free to
contact us in advance to ensure we can accommodate your needs. We look forward to
welcoming your family!
What is the pet policy of your hotel?
At Crown Hotel, we have a deep affection for pets and understand how important they
are to many of our guests. However, to ensure the comfort and safety of all our guests, we
currently have a no-pet policy in place.
Are minors under the age of 18 allowed to stay at Crown Hotel alone?
Minors under the age of 18 must provide a parental consent form signed by a parent or
guardian to stay at Crown Hotel alone. Please email our team and we will provide you with
the consent form for completion.
Does Crown Hotel allow smoking?
No, Crown Hotel is a non-smoking establishment.
Do you serve meals?
There is no meal option available.
Is WI-FI free in the hotel?
The WI-FI is available in pubic area and it is free of charge
How can I contact Crown Hotel for further assistance?
For any inquiries or assistance, please contact us via email at
info@crownhoteloxford.com or by phone at +44(0)1865492576. Our team is here to help!
What are you payment terms?
Please be advised that our cancellation policy permits guests to cancel free of charge until 7 days before arrival. If cancellation occurs within 7 days of arrival, the total price of the reservation will be charged. We require 100% upfront payment at the time of reservation, and any refund will be processed according to the cancellation policy.